My goal is to find a job where I can provide value to my employer while also being challenged intellectually and being allowed to grow in my career. I completed my degree in software development in August of 2023.
Education
August 2020 – August 2023 Western Governors University
BS in Software Development
Sep 2018 – May 2020 Salt Lake Community College
AS in Computer Science
May 2007 – Dec 2010 North Carolina State University
BA in Political Science/Minor in Business Management
Work Experience
Oct 2017 – May 2021 Web Content Editor – State of Utah – ORS
- Manage RACF access for agency employees
- Manage Active Directory access for agency employees
- Update agency website when needed
- Provide support for various critical systems
- Use Bomgar to do remote sessions with employees to help resolve issues with phone system
- Other duties as needed (mostly same as Senior Business Analyst below)
Aug 2014 – Oct 2017 Senior Business Analyst – State of Utah – ORS
- Develop and test new phone system while working with outside vendor
- Manage RACF access for agency employees
- Update agency website when needed
- Provide support for various critical systems
Apr 2013 – Aug 2014 ORS Trainer III – State of Utah – ORS
- Created online training modules for ORS employees
- Developed an online training database for new employees
Nov 2011 – Apr 2013 ORS Compliance Agent – State of Utah – ORS
- Enforced judgments related to child support
- Investigated the location of non-custodial parents owing support
- Update agency website when needed
- Resolved questions and issues with various cases
Jan 2011 – Nov 2011 ORS Compliance Agent – State of Utah – ORS
- Determined claimant eligibility for unemployment (UI) benefits
- Answered questions regarding UI benefits and resolved any issues with claims
Skills
- Strong familiarity with MS Office and Windows 7/10
- Intermediate understanding of OOP (Java)
- Intermediate experience with HTML5/CSS
- Familiarity with JavaScript and PHP
- SQL (can create queries)
- Profile maintenance of users in Active Directory
- Troubleshooting user issues with remote software (Bomgar, GoToAssist)
- Ability to learn new things well (3.92 GPA at SLCC)